Customers

Dual fuel (electricity and gas) customers

Total energy customer services decreased slightly 1.1% to 3.969 million, from 4.011 million reported at 30 June 2022. The majority of total energy customer services reduction was driven by the natural attrition of the Click Energy customer base which was acquired in FY21. Underlying AGL growth is down 2.9k with a significantly stronger level of market competition than in recent years, with particularly strong levels of activity from second and third tier retailers. Dual fuel services increased 2.4% between FY21 and FY22.