Communities & Relationships
RepTrak reputation score
AGL’s RepTrak score was 65.8, 0.9 points lower than the result from FY21, reflecting broad trends in the utilities sector. Growing concerns around increased cost of living and rising energy prices, along with the withdrawal of AGL's proposed demerger withdrawal and subsequent leadership changes, dampened some of the positive momentum made in FY21 and into the first part of FY22. Despite this drop from FY21, AGL's FY22 quarterly scores remained consistently above 65 points, an improvement on historical performance. Results for the key drivers of reputation were comparable to those in FY21.
Notes
RepTrak measures the reputation of the 60 largest companies operating nationally every quarter. These companies are determined by the revenue classification of the IBISWorld Top 2000 list. RepTrak also measures the reputation of other companies, provided they have a familiarity level over 30%. The results represent perceptions of reputation among Australians 18+ who are familiar with AGL.
The RepTrak score reflects the most recent score reported to AGL by RepTrak at the time of publication of the Annual Report. FY18 to FY22 results reflect the score for the June quarter.
AGL's RepTrak ranking improved marginally from 47th in June 2021 to 46th in June 2022.